1. What should you do with stakeholders throughout a project
- Identify all of them.
- Determine their requirements.
- Determine their expectations.
- Determine their interest.
- Determine their level of influence and authority.
- Plan to engage them
- Plan how you will engage with them
- Manage their expectations, influence, and engagement.
- Monitor communications and stakeholder engagement.
- Communicate with them
2. What are stakeholder expectations
Beliefs about (or mental pictures of) the future
Some expectations will become requirements.
3. Why it is important to identify all stakeholders are early as possible on a project
Stakeholders discovered late on the project will likely request changes, which can impact the project and lead to delays.
4. Who are considered stakeholders in a project
People or organizations whose request may be positively or negatively impacted by the project or its product. Includes sponsor, Team members, Senior Management, Subject matter experts, end users of the product pr service, other departments or groups within the organization, functional or operations managers, vendors consultants, customers, regulatory agencies, financial institutions and , any more
If the project includes procurements, the parties to the contract(s) are also stakeholders
5. Name some tools and techniques of the Identify Stakeholders process
- Questionnaires and surveys
- Brainstorming and Brain Writing
- Stakeholder Analysis
- Documentary Analysis
- Stakeholder Mapping
6. What factors should be considered during stakeholder Analysis
- Stakeholder roles and responsibilities in a project
- Level of authority and influence within the organization
- Expectations and attitudes toward the project
- How interested they are in the project
- What is at stake for them
7. Give some examples of stakes a stakeholder may have
- Ownership
- Knowledge
- Interest
- Contribution
- Rights (Legal or Moral)
8. What information about stakeholders might be included in a stakeholder register
The stakeholder register may include each stakeholder’s name, title, supervisor, project role, contact, information, major requirements and expectations, assessment information, impact and influence, attitude about the project, stakeholder classification, and other relevant information.
9. What is persona
A quick guide of key stakeholders on the project and their interests
10. What are some characteristics of a well-designed persona
- Persona should
- Provide an archetypal description of users
- Be grounded in reality.
- Be goal-oriented, specific and relevant.
- Be tangible and actionable.
- Generate focus.
11. Why is it important to build good relationships and stakeholders
Close relationships with stakeholders can provide an early warning system for problems on the project.
12. Name the different levels of stakeholder engagement
Unaware, Resistant, Neutral, Supportive and Leading
13. Name a data representation tool used to compare stakeholders’ current and desired levels of engagement
Stakeholder Engagement Assessment Matrix
14. What is an elevator statement
A short description of the project goals, benefits, and decision attributes that quickly explain the project or product.
15. What might be documented in a stakeholder engagement plan
- Existing and Desired levels of engagement for stakeholders
- Details about how stakeholders will be involved in the project
- Guidelines for evaluating how well the plan is meeting the needs of stakeholders and the project
- How communication will be used to help manage stakeholder engagement and expectations
16. How does the stakeholder engagement plan differ from the communications management plan when it comes to documenting communication requirements
- The communication management plan emphasizes the details about the technology, methods and models of communication – what when, and how of the communication
- The stakeholder engagement plan explains the why of communications — what stakeholders need to receive certain information and how the sharing of the information will help in stakeholder engagement and expectations.