1. How should communication flow on a project
Project communications occur internally and externally to the core project team – vertically (up and down the levels of the organization) and horizontally (between peers)
2. What are the four types of communication
Formal Written, Formal Verbal, Informal Written, Informal Verbal
3. Describe an interactive model of communication
Interactive communication includes three main components: the sender, the receiver, and the confirmation that the message is correctly understood. Factors such as the receiver’s perception of the message, everyday distractions, or even lack of interest (also known as noise) can affect the way the receiver decodes a message.
4. What are the communication blockers that can get in the way of communicating
- Noisy surroundings
- Distance between those trying to communicate.
- Improper encoding of message
- Language
- Culture
5. What are the key considerations regarding communication technology
Determining the optimal technology with which to communicate information. The complexity of the information needs to be communicated.
6. Define Interactive, Push, and pull communication methods
Interactive – The sender provides the information and recipients receive and respond to it.
Push – The sender provides information but does not expect feedback on that information.
Pull – The sender places the information in a central location and recipients are responsible for retrieving it.
7. What is the formula for communication channels
n(n-1) / 2 (n – number of stakeholders) (10(10-1)/2 = 45
8. What are some components of a communication management plan
- What communication should be prepared, disseminated, and received among all project stakeholders
- How communication should be named and stored
- Who has access to the communications
- Who has the ability to edit communications
- Who has the responsibility for sending and receiving project communications
- The plan may also include tailored approaches related to language and cultural differences and may have information on how the effectiveness of project communications will be evaluated.
9. What tools can help a project manager determine and analyze communications requirements
- Stakeholder register
- Stakeholder Personas
- Stakeholder Engagement Plan
- Locations of Stakeholders
- Number of communication channels
10. What are some rules for effective meetings
- Set a time limit and keep to it.
- Create an Agenda with team input.
- Distribute the agenda beforehand.
- Stick to the agenda.
- Let attendees know the responsibilities in advance.
- Bring the right people together.
- Chai and lead the meeting with a set of rules.
- Assign deliverables and time limits for all work assignments that result from meetings.
- Document and Publish Meeting Minutes
11. What are some important elements of project reporting
- Provide information and the level of detail required by stakeholders.
- Design for the needs of the project
- Use the most appropriate communication method when sending information.
- Include measurements against the performance measurement baseline.
- Be truthful.
- Help team members know when they need to recommend and implement corrective actions.
- Help team members and sponsors determine what preventative actions are needed.
12. Name some of the different types of project reports
- Status Report
- Progress Report
- Trend Report
- Forecasting Report
- Variance Report
- Earned Value Report
- Progress Metrics
- Retrospective Findings
- Lessons Learned Documentation
13. List ways agile projects share knowledge
- Daily Stand-ups
- Product Demos
- Kanban Boards
- Information Radiators
- Personas
- Wireframes
14. What is an Information Radiator
Highly visible displays of information placed in high-traffic areas that inform stakeholders about the project status.
15. How can a project manager or agile coach effectively and maintain the desired levels of stakeholder engagement throughout the project
Ensure that information is flowing in the right way, to the right people at the right time.