1. What are the key outputs of the plan Resource Management Process
- Resource Management Plan
- Team charter
- Updates to project documents
2. What are the key outputs of the Acquire Resources Process
- Physical resource assignments
- Project or work assignments
- Resource Calendars
3. What are the key outputs of the Develop Team Process
- Team performance Assessments
- Change Requests
- Project Management Plan Updates
- Project Documents updates
- Organizational process assets updates
4. What are the key outputs of the Manage Team Process
- Change Requests
- Project Management Plan Updates
- Project Document Updates
- Enterprise environmental factors updates
5. How can PM create more productivity on a team
By considering the motivations of the team and aligning project tasks and goals accordingly
6. List some of the difference between management and leadership
Management focus on – Tasks/Things, control, efficiency, doing the rights, speed, practices and command.
Leadership focus on – People, Empowerment, effectiveness, Doing the right thinks, Direction, Principles & communication.
7. What are the resource responsibilities for project managers
- Determine human and physical resources needed.
- Negotiate with resource managers and confirm availability of assigned resources.
- Create a project team directory and job descriptions for team members.
- Make sure all roles and responsibilities are clearly assigned.
- Create a resource management plan.
8. What is the principle of the lean concept
To remove waste form the process
9. What is Kaizen
Continuous Improvement. The 5 principles of Kaizen are: Know your customer, let it Flow, Go to Gemba (Actual Place), Empower People and Be Transparent
10. What is the difference between a RAM Chart and a RACI Chart
A Responsibility Assignment Matrix (RAM) describes the role and responsibilities of various people and/or organizations in completing specific tasks for a project.
A Responsible, Accountable, Consulted, and Informed (RACI) matrix is used on projects where multiple groups of people as assigned a task. It helps on larger projects with a lot of people and organizations. It also helps with outside stakeholders and their responsibilities on a project.
A RACI can have multiple RAM within it.
11. What is the purpose of an organizational breakdown structure
To assign project responsibilities to divisions or departments within the organization, such as marketing, product, development, or IT.
12. What are the key elements of a resource management plan
Human Resources
- Identification of human resource requirements
- Roles and Responsibilities
- Project Organizational Charts
- Process of acquiring human resources
- Training, Team Development and Recognition
- Project Team Management
- Compliance
- Safety
- Release of Human Resources
Physical Resources
- Identification of physical resource requirements
- Process for acquiring physical resources.
- Inventory Management
- Release of Resources
13. What is the purpose of a team charter
It is a working agreement developed by the members of the project team. It describes the approach that the team will take regarding communications, decision-making and conflict resolution as well as ground rules for team meetings.
14. What is pre-assignment
Physical and team resources are assigned before the project begins.
15. When is negotiation necessary
Negotiation is necessary when resources are not preassigned this includes gaining resources from within your organization and in procurement situations.
16. What is multicriteria decision analysis
Using a set of criteria (such as availability, cost, experience, location, skill set, knowledge, or training) to evaluate potential team members.
17. Name and explain the four motivation theories
McGregor’s Theory of X and Y – Managers believe workers are incapable (X) or employees can direct their own efforts (Y)
Maslow’s Hierarchy of Needs – People are motivated by using their skills and contributing to the project.
McClelland’s Theory of Needs – People are motivated by one of the three needs achievement, affiliation, power.
Herzberg’s Two-Factor Theory of Motivation – Hygiene factors are not sufficient to motivate people, motivating agents will keep people energized and engaged.
18. What are the responsibilities of the project manager when it comes to team building. What are some characteristics of team building
- Guide, Manage, and improve the interactions of team members.
- Improve trust and cohesiveness among team members.
- Incorporate team-building activities into project activities.
- Team building requires a concerted effort and continued attention throughout the life of the project.
- WBS creation is a team-building activity because it allows team members to actively engage in the planning and ownership of the project.
- Team building should start early in the life of the project
19. According to the Tuckman ladder, what are the stages of team formation and development.
Forming, Storming, Norming, Performing & Adjourning
20. Define each stage of the Shu-Ha-Ri model
- Shu – Obeying the rules.
- Ha – Consciously moving away from the rules.
- RI – Unconsciously finding an individual path.
21. What are the five stages of the Dreyfus Model of Adult Skill Acquisition
Novice, Advanced Beginner, Competent, Proficient and Expert
22. Why is influencing an important part of the project manager’s role
By listening to differing viewpoints acknowledging them and using communication and persuasive skills, a project manager can develop mutual trust and eventually, agreement within the team.
23. What is a team performance assessment
An assessment by the PM meant to evaluate and enhance the effectiveness of the project team
24. What are project performance appraisals
Evaluations of the performance of individual team members
25. What is the difference between I-shaped and T-shaped team members
I-Shaped team members specialize in one area, while T-Shaped team members have a broad range of skills.
26. How can the training of team members positively impact the project
Training can help decrease the overall project cost and schedule by increasing efficiency.
27. What is the goal of coaching
Help team members stay on track, overcome issues, continually improve their skills and achieve their goals
28. What are the key performance indicators (KPI)
Measures used to gauge project performance.
29. List some common KPI used on Agile Projects
- Rate of Progress
- Remaining Work
- Likely Completion date
- Likely Costs remaining
30. What is Colocation
The entire team has offices together in one place or one room
31. What are the challenges of a virtual team
Extra efforts will be required to keep everyone on a virtual team informed, engaged, and committed to the project work; there is an emphasis on communication.
32. Name some communication technology tools that can help a team keep in touch during a project
A Shared portal, Video or audio conferencing, Email and online chat & Instant messaging
38. Why is it valuable to provide recognition and rewards to a team or individual team members
In addition to recognizing past accomplishments, rewards provide incentives for ongoing achievement and efforts.
39. What are some of the key actions a PM can take to help challenge team members to be part of a high-performing team
- Track and evaluate team performance.
- Provide leadership.
- Deal with team issues and facilitate conflict resolution.
- Negotiate and Influence
- Adjust plans based on performance.
- Manage Risks to team success.
- Observe what is happening.
- Use an issue log to track resolution.
- Actively look for and help resolve conflicts among team members
40. What are burndown and burnup charts
These charts track team performance. A burndown Chart tracks the work yet to be done on a project, while a burnup chart tracks the work that has been completed.
41. What is an issue log
A record that lists the project issues and their causes and impacts on the project, the person(s) responsible for resolving each issue, the issue status, and target resolution dates.
42. What are some of the different types of leadership and management styles
Directing, Facilitating, Coaching, Supporting, Influencing, Delegating, Consultative, Consensus, Democratic, Analytical, Charismatic, Laisses-Faire, Driver, Autocratic. Servant
43. What are the different types of power
- Formal (Legitimate),
- Reward
- Penalty
- Expert
- Referent
44. List the most common sources of conflict on projects in order of most to least common.
Schedules, Project priorities, Resources, Technical Opinions, Administrative procedures, Cost and personality
45. Name five conflict resolution techniques and their definition
Collaborating – Openly discussing differences and incorporating multiple viewpoints to achieve consensus (a win-win Solution)
Compromising – Finding an outcome that brings some degree of satisfaction to all parties involved (a lose-lose solution)
Withdrawal – Postponding a decision or avoiding the problem.
Smoothing – Emphasizing a decision or avoiding the problem
Forcing – Pushing one viewpoint at the expense of another (a win-lose solution)
46. What are the five levels of conflict in speed B. Leas’s conflict resolution model
1. Problem to solve
2. Disagreement
3. Contest
4. Crusade
5. World War
47. What is emotional intelligence
The ability to recognize and express one’s emotions appropriately and to perceive and manage the emotions being expressed by others using observation, communication and interpersonal skills